0
Shopping Cart(0)
Your cart is currently empty. Shop all products
Shop
Search
0 Wishlist
0
0
Shopping Cart(0)
Your cart is currently empty. Shop all products
Shop

Faq

Frequently Asked Questions.

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. Return/Exchange policy

When do I receive my order?

We maintain a strict no return / no refund policy.

Exchanges are only applicable if:

  • You have received a wrong product, or
  • The product is damaged upon delivery

Exchange Requirements:

  • An unedited unboxing video is mandatory as proof
  • The issue must be reported within 24 hours of delivery

If these conditions are not met, we will not be able to process any exchange request.

04. Cancellation Policy

When do I receive my order?
  •    Once an order has been processed and packed, it cannot be cancelled under any circumstances.
  • If you wish to cancel before processing, a 20% cancellation fee will be applicable.
  • Orders are processed quickly, so cancellation requests must be made immediately after placing the order.
  • Once an order is booked for shipping, it is considered final.

We request all customers to place orders mindfully.

What are you looking for?

Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
Click outside to hide the comparison bar
Compare